1. OUR INFUSED POLICIES
  • We only ship through the reputed courier agencies only in order to ensure that your order reaches you in a good condition and the minimum time,.
  • While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
  • In case, you ordered product is not in a good condition or if the packaging is tampered with or damaged then is it recommended not to accept the delivery.
  • We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • By clicking on the section “Track your Order”, you can track the shipping status of your order on our website.
  • Please make sure that whatever item you are receiving carries an invoice mentioning the price as per the Indian Tax Regulations.
2. OUR GUARANTEE/WARRANTY

All items are delivered with a standard warranty of minimum 5 Days (unless otherwise specified in the product page) to protect the customers from any manufacturing defect. You can notify us of any little damage that you can see on the product while receiving your order. With this, you agree to pay for the return shipping and that cost will be reimbursed on the verification of your product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case, we do not have the product in stock to provide a replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subjected to misuse, accident or has been altered in any way..

To the product need to be exchanged, firstly, please send the photos of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product.If the particular item is not in stock to replace, we will provide the full refund.

3. SHIPPING TIME / DELIVERY TIME
  • We make our best efforts to ship your order within the same day of the order. 99% of our orders are shipped within 24 – 48 Hours.
  • We ship on weekdays (Monday to Saturday), excluding public holidays. Orders placed on Sunday will be shipped only on Monday.
  • Orders placed before 4.00 PM will be shipped on the same day except on Sundays and Public Holidays.
  • Though we can guarantee a delivery time of 2-5 days to anywhere in India, it is totally beyond our control. Each shipping companies have their own methods, intermediate transit locations etc. and the delivery time is not predictable.
  • Please plan your order allowing sufficient time for the delivery instead of last minute orders.
4. CHANGING OR CANCELING THE ORDER

If  Need change something about your order or just want it cancelled ? However after paying the amount it is not possible to cancel the order. You can ask us (by email only) to change the items on your order, update an address or payment mwthod. customer Service will get back to you by email within one business day regarding your request. if the cancellation is after your product has shipped, it will be eligible for replacement or net banking Refund (only in case of defective product). The refund only in case of defective product received, kindly intimate us through email in 24 hrs of delivery of an product, and if possible kindly sent us the image of the damaged product. Either we will send you the fresh product within 2 – 3 days if stock available or refund the amount through bank in 4 – 5 days time.

5. 100% REFUND/REPLACEMENT

We guarantee to provide accurate descriptions and high-quality product as mentioned in the website. We are providing 24 hrs time, in case, your order is damaged, mis-matched or any part is missing. You can report the complaint by directly contacting us or by sending the enquiry. Our team will scrutinize very little details you send and then generate the process of return in case, your enquiry is found to be true.

We will send the replaced item to the customers with the cost prepared by us once we receive your returned item. We assure you that if we don’t have your product as a replacement, we will 100% refund your money. We are unable to order cancellation and return without any valid reason.