FAQ

How can I submit the inquiry of an order?

  • You can Search and add desired products to your shopping cart.
  • You can also add custom designed products to your shopping cart. Just upload images and provide details to help us create your desired custom products.
  • You can send us your order inquiry by simply providing your email address.
  • You will receive a confirmation email with corresponding inquiry number. Our sales representative will contact you within 24-48 hrs to discuss and help finalize your order.

Can I change the order inquiry once it is submitted?

Whenever your cart is ready, you can always contact us with your order inquiry number. Our support member will be happy to help you. We will mail you the updated inquiry for your own records. If you want to check the status of the inquiry then you can easily track your order by using the code that we give you.

What happens once my order inquiry is received?

As soon as we get your order, we locate your merchandise, prepare any custom designs you requested and our sales representatives contact you with details on the availability of all items required.

Once you have finalized your order details, our sales representative will send you a confirmation email with order number and options to make payment for the same.

When can I expect the response?

We will send your inquiry confirmation email at the email address provided by you. Our sales representatives will contact you in 48hrs to discuss your inquiry and finalize your order details. We will send you an order confirmation email at the email address provided by you. In order to check the footing of your order, you can save your records that contain the order number.

How do I set up my account?

If you are a new user and want to set up your account then you need to sign up or register on our site. While registering, you will be required to fill up some details based on which we will further do the needful. After providing us all the information, click on the button register or sign up. There your account is!

How do I place the order?

What is the difference between ordering online and ordering by phone, fax or mail?

There is no difference in terms of the merchandise offered, the list price of the products or the shipping method. However, some special offers and discounts are available only online.

How can I check the status of an order I recently placed?

Sign in to your Mohan Plastic account and select ‘My Account’ then ‘My Orders’ to review your order history. Keep tracing it for the better experience.

How do I sign in?

Click on the button ‘Sign In’ at the top of the home page of Mohan Plastic and fill up your email id and the password. We recommend that you sign in whenever go shopping with us for the best shopping experience.

Can I have my order received within the 24 hours?

Yes, you can. We offer overnight and two-day shipping to some locations. You can contact us to ask about the expedited shipping availability. Apart from this, there are some additional charges for this facility.